My payment does not appear in "My Account", on the MonULB Portal. Why?
The reasons may vary depending on the payment method chosen. If you paid:
- by Bancontact, at the cash counter or online, online via Ingenico you have to wait 2 to 3 hours for your payment to appear. If the delay exceeds 24 hours, contact our Support or go to the Payment counter. In both cases, please provide proof of debit.
- by bank transfer, allow a period of 3 to 5 business days to see your payment. Beyond this time, please check that:
- you used the correct account number. In case of error, contact your bank to request a correction.
- You have encoded the structured communication assigned to you (see the MonULB portal, the "My registrations" tab, the "My registrations and my student account" channel). In case of error contact our Support or go to the Payment counter. In both cases, please provide proof of debit.
Does this article not answer your question ? Contact our Support